Privacy Policy

1. Data Controller

FLORA (flo-ra.be) – Contact: info@flo-ra.be

2. Data Collected

We collect the information you provide us when placing an order or making contact: name, first name, email address, delivery address, phone number.

3. Use of Data

Your data is used to: process your orders, send you shipping confirmations and updates, respond to your customer service requests, and send you marketing communications if you have consented.

4. Data Sharing

We do not sell your personal data. We may share it with our service providers (carriers, payment platform) strictly for the purpose of fulfilling your order.

5. Cookies

Our site uses cookies to improve your browsing experience and analyze our traffic. You can disable cookies in your browser settings.

6. Your Rights

In accordance with GDPR, you have the right to access, rectify, erase, and object to the processing of your data. To exercise these rights, contact us at: info@flo-ra.be

7. Data Retention

Your data is retained for the period necessary to fulfill your order and comply with our legal obligations (maximum 5 years).